FAQ and Policies
We understand not every therapist is the right fit for everyone the first time around. If you are not happy with your massage, please end your session within 15 minutes and let us know. No refunds will be issued past 15 minutes.
First Visit with us? Please arrive 15 – 20 minutes early so you can fill out your health screen and settle in before your session.
Running Late? We do our best to give you the best possible experience, however if you are late we cannot extend the length of your service.
Under the Weather? If you are feeling ill, we ask that you reschedule your appointment. Please understand if one our therapists are not feeling well, we reserve the right to schedule you with another therapist or cancel your appointment.
Reserving Your Appointment: We require a credit card to reserve all appointments. Your credit card will not be charged, it is simply to hold your appointment.
Forms of Payment: We accept Visa, MasterCard, American Express, and Personal checks. Cash will not be accepted for payment of service, only for gratuities.
Gift Cards- We only accept The Healing Path gift cards. We do not accept Sagamore Pendry gift cards.
Gratuity: Gratuity is not expected but always appreciated. Please note, we do not accept gratuity on credit cards. If you would like to leave a tip for your therapist, you may do so with Venmo, cash or a personal check written to directly to your therapist.
Bird Scooters, Lime Bikes and other pedal, human-powered or motor driven transportation: We understand that biking or using a scooter to get around the city can be convenient and a lot of fun, but kindly secure your bike or scooter outside of our studio. We are not equipped for indoor storage of your vehicles. Refusal to do so will result in a cancelled session and you will be charged 100% of your booked service.
Inclement Weather – Snow and Ice: If you are scheduled for an appointment and there is snow or ice, we will contact you through email or by phone to give you updates regarding your appointment. We do not want you or our therapists traveling in unsafe conditions.
Holidays: We are closed for the following holidays:
Memorial Day, Independence Day, Labor Day, Thanksgiving Eve (so our therapists and team can travel to see their loved ones!) Thanksgiving, Christmas Eve (close early) and Christmas Day and December 26th.
Please call 410-637-3760 to reschedule or cancel your appointment (do not email for cancellations).
24 hour advance notice is required for all cancellations to avoid being charged.
- No shows will be charged 100% of service.
- Less than 24 hours notice with a phone call will be charged 100% of service.
- We do not take cancellations through Facebook. Please call our office to change/reschedule appointments.
- Groupons are for new clients only.
- Please have Groupon # ready when calling to schedule. Groupon services may not be scheduled online.
- In compliance with Groupon scheduling policy, a credit card it required to reserve your appointment.
- Present Groupon at time of check in for your service, this will be your form of payment. If you do not have a Groupon to submit at time of service, your credit card will be charged the amount of your Groupon Value.
- Cancellation Policy: If you cancel less than 24 hours in advance for your scheduled appointment or do not show up for your scheduled appointment, your groupon will be redeemed.
- Transfer of Groupons: if you are unable to use your Groupon you may transfer it, however all restrictions apply.
- Expiration Date of Groupon: If you were unable to come in for your groupon session prior to the promotional expiration date, we will still honor your service, however you will need to pay the difference of the value of the session and the promotional price.
- Refunds: We work closely with Groupon to make sure you have the best experience, however, if you feel you are not satisfied, contact Groupon (your merchant) for any feedback and/or refunds. The Healing Path will not issue ay refunds for Groupons.
Thank you for Purchasing your Groupon or Living Social for The Healing Path Massage & Wellness.
You are a few steps away to begin your journey to wellness.
We want to make scheduling your appointment as seamless as possible.
Please review the guidelines and follow the instructions below prior to booking your appointment.
Groupons are for first time clients only.
We book groupons Tuesday through Thursday. No weekend appointments, and booking is subject to availability.
Please call our office at 410-637-3760 and someone will assist you!